3-Year Limited Warranty

All products purchased from HARZHI Direct include a 3-year limited warranty from receipt covering defects in materials and workmanship under normal use. Covered repairs or replacement parts and necessary shipping are free. Contact HARZHI-direct@outlook.com for support.

Coverage period

The warranty lasts 3 years from the date you receive the product. Keep your order confirmation and delivery information. This warranty applies to products purchased from HARZHI Direct and is separate from the ordinary 7-day return request period.

What is covered

We cover defects in materials and workmanship that occur during normal use in accordance with the product's intended application, operating instructions and specifications. Following diagnosis, HARZHI Direct will arrange a free covered repair or replacement of the defective part or component. The necessary shipping for an approved covered warranty service is paid by HARZHI Direct.

What is not covered by free warranty service

  • Accidental or intentional damage, misuse, abuse, improper installation, unsuitable power supplies or use outside the product's stated operating conditions.
  • Damage caused by unauthorized disassembly, repair, modification or incompatible accessories.
  • Normal wear and tear, cosmetic deterioration from ordinary use and routine maintenance.
  • Damage caused by external events or environmental exposure beyond the product's specifications, such as liquid ingress into equipment not rated for that exposure.

An exclusion applies to the damage or failure caused by that excluded circumstance; it does not automatically remove coverage for an unrelated manufacturing defect. Normal use of equipment that is specified for commercial use is not itself an exclusion. For a non-covered issue or a product outside the warranty period, we will explain any proposed repair or shipping charges and obtain your agreement before chargeable work.

How to request warranty service

  1. Email HARZHI-direct@outlook.com with your order number, product/model, date received, description of the issue and relevant photos or video. Include the serial number if available.
  2. We first provide remote troubleshooting to identify the fault. Follow only safe checks appropriate to the product; do not perform an unauthorized repair.
  3. If parts or return service are needed, we will confirm the next steps, approved return address, packing instructions and shipping arrangements. Do not send equipment before receiving these instructions.
  4. We will confirm the expected service time after diagnosis, based on the fault, required parts and shipping arrangements, and provide updates if that estimate changes.

Before sending equipment

Pack the product securely to prevent transport damage and include the requested accessories only. Back up your content, remove personal information and sign out of accounts where possible before service. Tell us if a fault prevents you from doing so.

Delivery damage and continuing coverage

Report delivery damage or an incorrect item promptly so we can help arrange a remedy. Warranty claims for a covered defect can be made throughout the 3-year period; they are not limited to the 7-day ordinary return window. Repair or replacement does not shorten the remaining original warranty period. Any longer or renewed coverage required by applicable law also applies.

Your legal rights

This commercial warranty is provided by HARZHI Direct in addition to, and does not exclude, limit or replace, any mandatory consumer guarantees, withdrawal rights or other remedies under applicable law. Read our Return & Refund Policy and Shipping Policy for related terms.

Warranty support: HARZHI Direct — HARZHI-direct@outlook.com