Shipping Policy

This policy applies to orders placed with HARZHI Direct. For delivery assistance, contact HARZHI-direct@outlook.com.

Estimated total delivery time

Estimated total delivery time is 5–7 business days after payment confirmation, including order processing and transit. During holiday periods, delivery may take 10–12 business days. These are estimated times from payment confirmation to arrival, not dispatch-only estimates. Business days are Monday to Friday, excluding public holidays.

Carrier disruption, customs checks, severe weather or an issue with an incomplete delivery address may affect the estimate. If a delay becomes known, we will provide updated delivery information. Contact us if your shipment is overdue or tracking stops updating; we will investigate with the carrier and discuss the available remedy. These estimates do not limit your statutory rights.

Shipping charges and destinations

Free shipping to eligible, deliverable addresses in the United States. Shipping charges for other destinations are shown at checkout. We do not promise free worldwide shipping. Availability depends on the product and the complete shipping address accepted at checkout. A country or territory that has no shipping option at checkout is not currently available for that order; contact us before purchasing.

Shipping charges do not automatically include import duties, import taxes or customs fees. Any charges explicitly collected at checkout are shown there. Where destination authorities charge import fees that were not collected with the order, they are the recipient's responsibility, subject to applicable law.

Address, tracking and delivery

Check the recipient name, street address, postal code, country and contact details before paying. Email us promptly if a correction is required; a change may no longer be possible once a parcel has been dispatched. We provide shipment and tracking information when available. If an order arrives in separate packages, each package may have its own tracking updates.

Missing, damaged or incorrect deliveries

Please inspect the delivery and contact us promptly with the order number and relevant photos if an item is damaged, incorrect or missing. Keep the packaging where practical. We will investigate and arrange the appropriate remedy. A short reporting request does not remove your warranty or statutory rights.

Returns and warranty shipping

HARZHI Direct pays necessary return shipping for confirmed quality problems or incorrectly supplied items and necessary shipping for covered warranty service. Customers pay return shipping for non-quality returns. Please obtain our return instructions before sending equipment. Read the Return & Refund Policy and 3-Year Limited Warranty for the complete terms.